Refund policy

Refund Policy

All sales are final. We do not accept returns or issue refunds under any circumstances.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged. If your product arrives broken or damaged, you may be eligible for an exchange only — not a refund or return. To request an exchange, you must contact us within 24 hours of receiving your order and provide legitimate proof of damage, including:

  • Clear photos or video of the damaged item
  • Photo of the original packaging
  • Your order number and proof of purchase

We reserve the right to assess the damage and approve or deny the exchange request at our discretion. If the exchange is approved, we will send you the same item as a replacement. No alternative items or refunds will be offered.

Non-Returnable Items We do not accept returns on any items, including but not limited to sale items, gift cards, personalized or custom products, and personal care goods.

Exchanges Exchanges are only offered in the case of a broken or damaged item with verified proof. Items sent back without prior approval will not be accepted.

Contact Us

For any questions or to submit a damage claim, reach out to us through any of the following: